Troubleshooting

If you are having any issues with your Wet-Stop3, we suggest you try these troubleshooting steps first:

  • Replace batteries (Duracell or Energizer brand recommended). Do not use rechargeable batteries. Be sure to insert batteries as shown on unit.
  • Wipe sensor (gold piece) clean with rubbing alcohol or soap and water.
  • Check sensor placement. The sensor must be clipped to the OUTSIDE of the underwear. The sensor should not touch any skin.
  • Check moisture sticker. If your alarm is still not working properly, remove the batteries and check the moisture indicator. This is located on the floor of the alarm under the switch for vibrate/alarm. It is a small rectangular sticker. It should be white. If it has turned pink or red, there is wetness inside and the unit will need to be replaced.

Our support staff is available to assist with any questions or concerns at 1-865-584-6700 between the hours of 8:00 am – 4:30 pm EST, Monday -Friday.

Wet-Stop3 Troubleshooting Video